Troubleshooting

I can’t log in to my account.

• Ensure your email address or Web3 wallet is entered correctly.

• Check your internet connection.

• Reset your password by clicking the Forgot Password? link on the login page.

• If you’re using a Web3 wallet, ensure it is connected and unlocked.

I didn’t receive the email verification link.

• Check your spam or junk folder.

• Ensure the email address entered during registration is correct.

• Resend the verification email by attempting to log in again.

• Contact support at [e-mail] if the issue persists.

My Web3 wallet isn’t connecting.

• Ensure your wallet is unlocked and your browser has wallet extensions (e.g., MetaMask) enabled.

• Clear your browser’s cache and cookies and try reconnecting.

• Make sure you’re on a supported browser (e.g., Chrome, Firefox).

• Update your wallet to the latest version.

My dashboard isn’t loading properly.

• Refresh the page or clear your browser cache.

• Check your internet connection.

• Ensure you’re using an updated version of your browser.

Charts or metrics aren’t displaying correctly.

• Ensure JavaScript is enabled in your browser.

• Try accessing the dashboard from another device or browser.

• Report the issue via the Help Center with screenshots.

I’m unable to retrieve data using the API.

• Confirm that your API key is valid and correctly entered.

• Check your API usage limits to ensure you haven’t exceeded your monthly quota.

• Verify the endpoint you’re using matches the required parameters.